Contact & Complaints

We’re here to help. If you have a question, concern, or complaint about ReferStack, please use the information below.

General enquiries

For questions about your account, referrals, payouts, or how the platform works, please email us at the address provided in your account dashboard, or reach out through the platform messaging system.

Complaints

If you are unhappy with any aspect of our service — including referral handling, provider conduct, payout delays, or platform behaviour — you can submit a complaint using the same contact channels. Please include:

• Your name and account email.
• A clear description of the issue.
• Any relevant dates, referral IDs, or transaction details.
• What outcome you are seeking.

We aim to acknowledge complaints within 5 business days and provide a substantive response within 20 business days.

Data privacy contact

If you have questions about your personal data, want to exercise your data rights, or have a privacy-related concern, please contact us through the channels above and mark your message "Privacy Request". See our Privacy Policy for more details.

Provider issues

If you are a provider and need to discuss commission terms, referral disputes, or account matters, please use the contact method associated with your provider account.

What we can’t help with

ReferStack is a referral marketplace, not a service provider. We cannot resolve disputes about the quality of services delivered by providers on our platform. Those matters are between the provider and their client.